REI

This store has a good team. There was a misunderstanding in pricing for an item I was purchasing because of a discount being offered. I was honest with them and with a quick call to management they honored the price. Couldn’t be more grateful because I did months of research on this item and I was happy to get it from this store. I will always support REI.

REI is one of my favorite places to just walk in to, much less shop at... but God knows I've dropped serious $$ here over the years! I started shopping at the Santa Rosa REI back in 2002 after going to mountaineering school in the Marines. Back then REI was the ONLY place you could get rope, carbiners, cams, call bags, gloves, harnesses.... hell, basically anything for the mountain! So all these years later it's still the only place I go for snow gear, biking, climbing, running, camping, and everything in between. Thank you REI for giving me the tools I needed in the Marine Corps for nearly 20 years, and now the tools I need to live an adventurous life!

Came in after I crashed out on my bike for a quick look at my mechanicals to make sure all was well, and i wish i would’ve taken the name of all the homies that were working the bike shop. Amazing service, one employee in particular came to look for me on the 2nd floor to connect with me about a service my bike might need and were just a dope crew of guys who took care of me and my bike. Customer service was superb boys thank you !!!

I wasnt going to take time to write this but thats what it is about - time. Went in to the REI a month ago and felt hostage by the woman cashier. A 5.98 transaction generated 15 minutes of questions by her. "Hows your day? (ok until then) Do you want to give to our charity? Are you in our rewards program? Do you want to be in our rewards program. Do you want to reveive emails? Did you see our promotional items? (and this is the kicker) How did you happen to hear about us" (???) OMG REI has been around for like 153 years! At this location in Oxnard for decades. I honestly thought it was all a joke and I was on camera. But is was all geting to be very scarry and creepy. Im sure "corporate" makes them ask all these time consuming questions but after a while they are obviously for data harventing survey reasons and really waisting our time. I was really frustrated becassue she held on to my money and item until I answered. I finally said.."PLEASE! I have to go!!!" I doubt I will ever return. Just way way WAY too much interrogation.